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Bar Manager Takes to Social Media to Set Angry Customer Straight

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A Kilroy's Bar N' Grill customer complained of an "overdosing junkie" who actually turned out to be an elderly woman having a heart attack.

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Chris Burton/Facebook

An Indiana bar is suddenly world-famous today following a public spat with a pissed-off customer.

A woman named Holly Jones left a nasty review on the Facebook page for the downtown Indianapolis pub, Kilroy's, following a New Year's Eve visit that didn't quite turn out as she had hoped:


But it turns out the person Jones assumed was a "junkie" was actually an elderly woman suffering a heart attack. Needless to say, Jones' scathing remarks didn't sit too well with Kilroy's manager, Chris Burton, leading him to post this reply laced with a heavy dose of sarcasm:

Kilroy's 2

Burton's sharp-tongued response is turning out to be the best advertising money can't buy: Kilroy's Facebook has been flooded with hundreds of comments from people as far off as Australia, Poland, and Germany voicing their support for the bar:

And Kilroy's isn't the only one benefitting from the situation: A crowdfunding campaign set up for the woman who suffered the heart attack is also getting plenty of traffic, easily surpassing its goal of $5,000 in less than a day.

Meanwhile, it seems Jones is suffering some consequences for her misinformed social media remarks. "If I had any idea it was going to go viral, I wouldn’t have used her name," Burton tells the Indianapolis Star. "When something like that goes viral, people on the Internet get a little mob mentality and start sending death threats, calling her employer trying to get her fired. That is completely unnecessary. But you know, you’ve got to be careful what you post online. It can come back and bite you." Calls and messages from pissed-off social media users spurred the salon where Jones reportedly works as a hairdresser to make a $500 donation to the aforementioned GoFundMe.

While many restaurateurs respond to bad reviews with apologies and comped meals, others choose to bite back instead: In 2014, a Kansas City restaurant owner penned an epic takedown of a Yelp reviewer who was angry about their no-takeout policy. In Boston, a restaurant owner fired back at diners who threatened a bad Yelp review by shaming them on Instagram.

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