It's a tale as old as time: Angry customer takes to Yelp to rant and the restaurant owner posts a scorching response. According to MyFoxBoston, the owner of KC's Rib Shack in Manchester, N.H. fired back at a one-star review left by a disgruntled customer last month. The customer came in with a group of 20 people to celebrate a birthday during a lunch service. Owner Kevin Cornish tells the news station that "Bohemian Rhapsody" by Queen — which will soon be a beer — began playing on the radio and the group "started breaking out into song." He says he went over and asked the group to be quiet because "it was clearly upsetting other customers."
This didn't sit well with the customers. Yelp user Kris K. took to the review site to vent, writing "the owner completely ruined our experience," Cornish was rude and a "jackass," and that the restaurant had just lost 20 customers. While he doesn't respond to all one-star reviews, Cornish decided to speak up: "I think after 17 years...maybe it was the straw that broke the camel's back... I felt as though it was her that was in the wrong." He fired back at the customer writing, "I sincerely apologize that you mistakenly thought my restaurant was a karaoke bar... I realize you felt as though everybody in the entire restaurant was rejoicing the painful rendition of Bohemian Rhapsody you and your self entitled friends were performing, yet that was not the case."
Cornish notes that ever since he posted the message he has been "overwhelmed by positive feedback." He adds that other restaurant owners" called him to tell him that he was their hero. Cornish certainly isn't the first restaurant owner to sassily respond to an angry Yelper, but perhaps he was overreacting in this case. After all, "entitled" or not, their version of "Bohemian Rhapsody" was still probably better than Kanye's. Check out the Yelp post and response in full below: