For those who prefer not to pen overly dramatic takedowns on Yelp, there's a new app that allows customers to leave feedback more discreetly for restaurants. Called Grate, it allows users to rate their servers and send comments. According to the app's website, Grate can be used to browse "nearby restaurants with ratings" or users can search for the spot they want to visit. The app already has thousands of restaurants around the world in its system thanks to public data.
After a visit, diners can enter their server's name and rate them on a five-star scale, and comment on that score. Unlike other review sites, other users can only see the star ratings and restaurant management are the only ones that can see the comments. Founder Heigo Paartalu tells Inside Scoop SF, "I think it's a problem that all Yelp reviews are public. Besides, I don't think you as a customer read all the reviews. You look at the ratings...Our point is not to bash people online. Our purpose is to improve customer service." While the app is free to use, restaurants will be charged to access the full comments.
As for the future of the app, Paartalu hopes that one day a server's Grate score will follow them, in that if a server leaves with a 4.5 star rating from hundreds of people, they could get hired on the spot at a new restaurant. Grate is currently only available for iOS.