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Watch Former Critic Frank Bruni Discuss Great Service

The first ever Welcome Conference — a series of panels about the service industry — took place last month and videos of each talk are now online. It's a wealth of information that restaurateurs worldwide may find valuable. Find below a clip of former New York Times restaurant critic Frank Bruni. He talks about why chefs are better known — at least today — than the maître d, what it was like to be recognized while reviewing a restaurant, and reality TV. Go watch:

Video: WC2014 Frank Bruni

· Videos from The Welcome Conference [Official Site]