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FOH Wire

Photo: Daniel Krieger

With New York's first ever Welcome Conference behind them, restaurateurs Will Guidara (Eleven Madison Park, NYC), Gabriel Stulman (Chez Sardine, NYC), and Danny Meyer (Shake Shack, Union Square Cafe) chat with the Wall Street Journal about how they make guests feel special. Stulman: "We started a competition at all of our restaurants—who can get the most unsolicited hugs." [WSJ]