Fried chicken sandwich enthusiasts, rejoice: Chick-fil-A is currently testing an order- and pay-ahead feature. According to a press release, mobile ordering is now available at 132 locations across Atlanta, Chicago, Houston, Los Angeles, Orlando, and Washington D.C. Customers using this feature on the mobile app can order anything on the menu and can "completely customize their order."
Plus, the app will save favorite orders for reordering in the future. App users also have the choice to have their meals delivered to their car while they wait outside or to walk inside the restaurant and grab their meal. To make sure that the food is hot, customers' orders are prepared when they "check in" at the restaurant on the app.
Chick-fil-A also recently rolled out mobile payment options at locations nationwide. App users can now pay with their smartphones in lieu of using cash or credit cards. To do so, customers must register for an account and load funds onto it using their credit or debit card information. Then when ready to pay for their chicken and waffles or fancy coffee, customers tap the "Pay" button and scan the account's "unique Quick Response Code at the register or drive-thru window." The cost of the meal will automatically be deducted from the account's balance.
Chick-fil-A is the most recent chain to offer an order- and pay-ahead feature: Starbucks, McDonald's, and Taco Bell have all introduced or tested the feature this year. Mobile payments app Square provides similar features for customers and smaller cafe operators across the country.