Abid Adar, the Dunkin' Donuts employee featured in a recent viral video of a woman throwing a fit to get free food (and a small Strawberry Coolatta), will be recognized by the chain for his superhuman professionalism. According to a statement released by Dunkin' Global PR Director Michelle King, the owner of the Fort Lauderdale franchise will be "reach[ing] out privately to express and demonstrate his personal appreciation" for the "powerful example of great customer service" Adar showed in the video.
Additionally, Dunkin' Donuts corporate has reached out to Adar and another employee in the clip, inviting them to an event in Boca Raton "for further recognition." It's unclear what kind of recognition the two will get, but congratulations?
It seems like they might get some money out of the situation, though. According to Gawker, an Indigogo campaign titled "Sorry Abid Adar and Nithi" has been created "to raise money to support the 'educational aspirations' of the accosted employees." As of press time, over $1,160 has been raised. Not too shabby. Here's the full statement from Dunkin':
We commend the franchisee's crew member for handling this difficult situation with grace and patience. We believe this is a powerful example of great customer service and the respect our crew members have for our guests. The franchise owner of the restaurant has reached out to the crew member privately to express and demonstrate his personal appreciation. Additionally, Dunkin' Brands' leadership has reached out to the two crew members featured in the video. Both have been invited to an internal company event in Boca Raton later this month for further recognition.