Critic Ryan Sutton hits up The Bad Deal on how it's "supremely uncool when an expensive restaurant bounces you to voicemail during business hours." Sutton suggests that restaurants adopt online reservations instead of phones: "The guest experience starts not at the restaurant, but with the venue's website or the reservations process. You can't blame an excellent restaurant for being popular, but you can blame it for making it burdensome to find out whether the eatery is booked up or not." [The Bad Deal]
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