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Zagats on Service

Dining experts/dead tree impresarios Tim and Nina Zagat have a suggestion to improve the quality of service out there: degree-granting hospitality programs. They write: "These need not be expensive, four-year programs. Even short-term and online classes or part-time certificate courses would improve the level of service, not to mention prestige." Prestigious online classes, that's the ticket. [HuffPo]

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